If the solenoid is shorted or arm broke, the dispenser does not switch between crushed ice and cubed ice, you will probably have to replace the solenoid. You can follow the steps in this video to help you do this easy repair.
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How To:
Replace a Bosch fan oven element
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Replace a Whirlpool refrigerator filter
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Replace a Refrigerator Evaporator Fan Blade
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